TERMS OF SERVICE
By commissioning WildFoxWorks you hereby agree to our terms of service and therefore agree to obey the rules and regulations as follows.
ORDERING I REQUIREMENTS
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• We will not work with individuals under the age of 18. We will check ID.
• Each piece is tailored to fit the individual's needs as best as possible.
• Each piece is also commissioned through a form page and the person must leave all wanted information on that form or go into greater detail while messaging us.
• While commissioning you MUST have a proper reference sheet.
• References should also be UP TO DATE and easy to read, see, and in high-resolution quality.
• We cannot be held responsible for any inaccuracies or mistakes resulting from an inadequately constructed reference sheet.
• If you decide to alter your character design after the fursuit creation has begun, additional fees will apply.
• In case you intend to switch to an entirely new character, please inform us at the earliest opportunity to avoid starting the wrong project. This may incur charges for new materials (unless colors remain the same) and fees for character and design changes.
• We will require a DTD if you are ordering a fullsuit.
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Client understands that they are ordering a one of a kind, hand made piece of art made by an artist. They may and can contain imperfections, flaws and inconsistencies.
Commission slots are not first-come, first-served. To initiate the ordering process, we require the client's commission to be approved by us. Refer to the "How to Commission" page for more details. Upon acceptance, the client is required to make the first payment promptly to secure their slot in our queue. The client has a 48-hour window, starting from the day of acceptance, to respond; otherwise, the slot will be offered to the next person in line. Please note that we do not hold or reserve commission slots.
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• Communication with the creator is to be polite and professional.
• We have a zero-tolerance policy for harassment, stalking, public shaming, threats, rushing, or discrimination in any form. Engaging in any of these actions will result in the immediate termination of your commission.
our rights
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• We reserve the right to refuse working with you for any number of reasons. This includes, but is not limited to: Rude behavior, poor reference material, incomplete form, failure to send payment in time or refusal to pay, not replying, ignoring or inability to communicate about your commission properly, etc...)
• We also reserve the right to edit and alter our TOS page.
• We reserve the right to interpret your character in our own style. This includes things like possibly changing the shape of markings slightly in order for them to wrap around the form in an appealing way. In no case will we change things so much that the character is unrecognizable, and we will keep specifics like a certain number of spots or stripes the same as mentioned on the REF.
• We reserve the right to post photos of your completed fursuit on our website and other pages. Each customer also has the right to repost pictures of their suit at their disposal. All other parties do not have the right to repost any of our pictures.
• Our prices are set to what we feel they are worth, we will not sell our work for any less than it is listed, Trying to offer less than our starting rate or arguing that our prices are too high will get you blacklisted.
YOUR RIGHTS
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• You have the right to request updates, Work-In-Progress (WIP) pictures, modifications to markings, and necessary fixes during the creation of your commission. We kindly request that you limit questions such as "when will it be done" or "is it done" to a minimum.
• You have the right to cancel the commission at certain stages. The refund amount will depend on the extent of completed work. Please note that if your commission is 90-100% complete or in the process of detailing, you will not be eligible for a refund. However, this policy is subject to change based on the type of commission.
• You have the right to contact us at any time regarding your commission. We are always here to address your inquiries and concerns.
QUOTES
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• A rough quote can be gotten through our "Quote" page. It is not always correct and may price you a bit over or a bit under.
• We take custom quotes only at certain periods when they are open
• Once given quotes will be valid for 3 months and no longer. All our prices are subject to change with improvement.
• Quotes do not guarantee you a slot in the queue, nor do they mean you have to make a payment. They are only given as a price estimate.
concept art
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• Ai-generated and VR avatar references are not acceptable
• You will need to provide a clean, SFW 3 view reference sheet of the character in order to commission us, All references need to provide the following:
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• All colors need to be flat. No shading or gradients
• All markings and colors must be clean and readable
• Reference sheet must be high-quality PNG and not pixelated
• Important details such as pawpads, tongue, teeth, claws, inside of ears need to be present
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We require clear front, back, and side views of the character.
If the client intends to provide an updated reference sheet post-approval, it is acceptable, but the design should remain unchanged. Any significant alterations in the updated version will result in additional charges for the extra work required to craft the costume. The pricing may vary accordingly
payment
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All payments are in EUROS currency and will be made through PayPal only. This is currently the only method we can accept.
Cryptocurrency is NOT accepted. If you attempt to pay in Crypto Currency, you will be refunded immediately and blacklisted from future commissions.
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• Once your commission has been accepted and approved, a 30% non-refundable downpayment for materials is required. Please be certain about your commission before making this payment, as it secures your place in the queue.
• The 30% downpayment must be made within 48 hours of your commission being accepted. Failure to do so will result in losing your place in the queue, and we will substitute you with another customer. After this, the remaining amount can be paid in increments for up to a year depending on your project's final cost
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• Payment plans have a minimum of €250 per month.
• We do not accept fursuit trades, character trades, or art trades as a form of payment. Additionally, we do not work solely for "material costs."
• If, for any reason, you are unable to make a payment, please contact us immediately. We understand that unexpected circumstances may arise, and we are willing to work with you in such situations. If payments are missed consistently and/or 3+ months in a row, we reserve the right to terminate the commission.
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• We strongly recommend ensuring that you are financially capable of affording a fursuit before commissioning us. Remember that it is a luxury, not a necessity.
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refunds
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• There is no refund on the initial 30% deposit if materials have been purchased. Once the costume is completed, there is no refund option. If the commission was cancelled during production the refund may vary on how much progress and time was invested. We hold the right to refuse and refund in full at our own discretion.
• If your project is 90%-100% complete you are not eligible for a refund.
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work in progress
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• You should not expect daily updates. Updates will be sent as needed when your input on your costume is required.
• Clients have every right to be aware of the status of their project, but asking for highly frequent updates is stressful to the artist.
• Please keep in mind that WildFoxWorks is a one-person team. From customer service, responding to quotes, the completion of fursuit work, and more, being a one-person workshop is tough.
• All WIP photos and updates will be done through -Telegram (preferred), Instagram, Twitter, or Email. Our username will either be @WildFoxWorks OR @RubyOffline
• If you prefer to switch communication to another app, please inform us in advance. This way, we can avoid waiting indefinitely for a response.
• We post progress photos of each costume on Twitter, Instagram, and Telegram channel.
• If you wish to keep your commission a secret, we can definitely do so! All work in progress of your costume will not be publicly posted but instead sent only to you. However, once the costume is complete and shipped out, we have every right to post the finish product publicly.
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deadlines
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• We no longer accept due dates or deadlines.
• Our queue is subject to change but is influenced by which projects are paid off first. Fully paid projects will be moved ahead of those that have yet to be fully paid in our queue.
• If you need your project done by a certain date we would suggest going with a maker that could fulfill this.
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STYLE
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• We have our own style which will change and update over time, if you do not like our style please don't commission us, we will not be changing it for one person
• We will not create kemono-style suits or realistic suits
• We will also NOT directly copy other people's work. If you want a suit that looks like *make name* go commission them.
• We will not work with copyrighted characters or other people's characters.
• Use the secret word ''crumble'' to accept the terms in the commission form to prove you have read the tos
We will not make
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• SPH (strategically placed holes) or any NSFW items
• Magnetic/removable feetpaw bottoms
• Copyrighted characters
• Protogens, sergals, avali
• LEDs or electronics
• Moving jaws
• Excessive weight/ muscle padding
• Realistic or kemono fursuits
• Airbrushing
• Change our style or craft in another maker's style
• We will not duplicate fursuits owned by other individuals
• We will not use low-quality materials or techniques to provide you a cheaper cost
repairs / warranty
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• Each suit comes with a 90 day warranty where all repairs are free. All you have to pay is shipping.
• We acknowledge that it can be frustrating if a suit doesn't fit properly or if certain aspects appear too baggy/ tight. That's why we offer repairs, as we understand that mistakes can occur and we are committed to fixing them!
• If a repair will need an excessive amount of material, a fee may be applied.
• Our warranty does not cover refurbishments.
• After the 90 days all repairs will have to be paid for, fees will vary depending on the repair.
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Remember rough housing and high friction activities will be hard on your suit.
Wear and tears is normal for any type of clothing so remember it will not last forever.
Please make sure your suit is CLEAN before sending it.
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When shipping you HAVE to mark for REPAIR AND RETURN on customs forms. Otherwise we will be unnecessarily taxed on items we are shipping back and you will need to pay fees.
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