By commissioning WildFoxWorks you hereby agree to our terms of service and therefore agree to obey the rules and regulations as follows.
Our rights
• We reserve the right to refuse working with you for any number of reasons. This includes, but is not limited to: Rude behavior, poor reference material, incomplete form, failure to send payment in time or refusal to pay, not replying, ignoring or inability to communicate about your commission properly, etc...)
• We also reserve the right to edit and alter our TOS page.
• We reserve the right to interpret your character in our own style. This includes things like possibly changing the shape of markings slightly in order for them to wrap around the form in an appealing way. In no case will we change things so much that the character is unrecognizable, and we will keep specifics like a certain number of spots or stripes the same as mentioned on the REF.
• We reserve the right to post photos of your completed fursuit on our website and other pages. Each customer also has the right to repost pictures of their suit at their disposal. All other parties do not have the right to repost any of our pictures.
• Our prices are set to what we feel they are worth, we will not sell our work for any less than it is listed, Trying to offer less than our starting rate or arguing that our prices are too high will get you blacklisted.
Your rights
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• You have the right to request updates, Work-In-Progress (WIP) pictures, modifications to markings, and necessary fixes during the creation of your commission. We kindly request that you limit questions such as "when will it be done" or "is it done" to a minimum.
• You have the right to cancel the commission at certain stages. The refund amount will depend on the extent of completed work. Please note that if your commission is 70-100% complete or in the process of detailing, you will not be eligible for a refund. However, this policy is subject to change based on the type of commission.
• You have the right to contact us at any time regarding your commission. We are always here to address your inquiries and concerns.
Ordering & Requirements
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• We will not work with individuals under the age of 18.
• Each piece is tailored to fit the individual's needs as best as possible.
• Each piece is also commissioned through a form page and the person must leave all wanted information on that form or go into greater detail while messaging us.
• While commissioning you MUST have a proper reference sheet.
• References should also be UP TO DATE and easy to read, see, and in high-resolution quality.
• We cannot be held responsible for any inaccuracies or mistakes resulting from an inadequately constructed reference sheet.
• If you decide to alter your character design after the fursuit creation has begun, additional fees will apply.
• In case you intend to switch to an entirely new character, please inform us at the earliest opportunity to avoid starting the wrong project. This may incur charges for new materials (unless colors remain the same) and fees for character and design changes.
• We will require a DTD if you are ordering a fullsuit.
Quoting
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• A rough quote can be gotten through our website Link. It is not always correct any may price you a bit over or a bit under.
• An accurate quote can be gotten directly from us, they can take a few hours to calculate or longer depending on our schedule.
• Quotes will be valid for 3 months and no longer. All our prices are subject to change with improvement.
• Quotes do not guarantee you a slot in the queue, nor do they mean you have to make a payment. They are only given as a price estimate.
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Payment
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• Once your commission has been accepted and approved, a 35% non-refundable downpayment for materials is required. Please be certain about your commission before making this payment, as it secures your place in the queue.
• The 35% downpayment must be made within 48 hours of your commission being accepted. Failure to do so will result in losing your place in the queue, and we will substitute you with another customer.
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• Payment plans can be arranged with a minimum of €250 per month.
• Currently, we only accept payment through PayPal and in EUROS.
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• We do not accept fursuit trades, character trades, or art trades as a form of payment. Additionally, we do not work solely for "material costs."
• If you wish to provide your own fabric, please inform us through the commission form, and we can discuss shipping, price, and other details. However, please note that we prefer ordering our own fabric.
• We strongly recommend ensuring that you are financially capable of affording a fursuit before commissioning us. Remember that it is a luxury, not a necessity.
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• If, for any reason, you are unable to make a payment, please contact us immediately. We understand that unexpected circumstances may arise, and we are willing to work with you in such situations.
Refunds
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• If you would like a refund and your suit has not been started you can be refunded everything except the 35% down payment.
• If your suit has been started and you would like a refund you will be refunded according to how much work has been completed.
We reserve the right to finish and sell your suit if this is the case.
• If your project is 70%-100% complete you are not eligible for a refund.
• After the suit is completed there is no refund option.
• We reserve the right to terminate your commission at any time, with or without prior notice.
• Communication with the creator is to be polite and professional.
• We have a zero-tolerance policy for harassment, stalking, public shaming, threats, rushing, or discrimination in any form. Engaging in any of these actions will result in the immediate termination of your commission.
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Due Dates
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• We do NOT do Deadlines.
• If you need your project done by a certain date we would suggest going with a maker that could fulfill this.
• Our turnaround time is usually a couple of months to a year and a half MAX if there are no issues.
• Completion time highly depends on your place in queue and amount of payment done.
Style
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• We have our own style that is going to change and update over time.
• If you feel our style is not suited for your character please don't commission us, We won't be changing it for one person. (This is directed more towards kimono & realistic characters)
• We will also NOT directly copy other people's work. If you want a suit that looks like *make name* go commission them.
• We are most experienced in canines & felines, but will happily accept other species!
• We will NOT under any circumstances work with copyrighted characters (Pokemon, Sonic, Mlp, etc...)
Shipping
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• Shipping costs are an additional charge that will be added to your price. Costs may vary and one should expect to pay anywhere from €35-€250+ depending on where you live.
• Suit will be sent out once shipping is paid for.
• Shipping will be done through Croatian Post. Other couriers are currently not available.
• We are not responsible for any lost & damaged items, as well as any customs or extra fees that you might have to pay.
• You will be given a tracking number once the package has been sent out.
• Shipping times take anywhere between a week to 2 months depending on where you live.
We will NOT make
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• Suits with SPH (strategically placed holes) or any NSFW items.
I have nothing against people who chose to make this type of content, I'm just personally not comfortable with crafting it
• Work with copyrighted characters. (Pokemon, Sonic, MLP...)
• We will also not work with protogens, sergals, overly complex species and armoured/ metal characters.
• Create EXCESSIVE weight/ muscle padding.
• Work with mechanical, latex materials, as well as LEDs and electronics or resin bases.
• Change our style for your project.
• Craft fursuits in other maker's styles.
Please include the phrase ''Roach'' in the form so We know you have read our TOS. Don't ctrl+F this and read it, it literally makes everyone's job easier...Commissions aren't first come first served either way so there's no rush.
Repairs/ warranty
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• Each suit comes with a 6-month warranty where all repairs are free. All you have to pay is shipping.
• We acknowledge that it can be frustrating if a suit doesn't fit properly or if certain aspects appear too baggy. That's why we offer repairs, as we understand that mistakes can occur and we are committed to rectifying them!
• If a repair will need an excessive amount of material, a fee may be applied.
• Our warranty does not cover refurbishments.
• After the 6 months all repairs will have to be paid for, fees will vary depending on the repair.
Thank you for reading & understanding.
~Ruby
Work in progress WIP & communication
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• All WIP photos and updates will be done through -Telegram, Instagram, Twitter, or Email. Our username will either be @WildFoxWorks OR @Rubyfox1
• If you prefer to switch communication to another app, please inform us in advance. This way, we can avoid waiting indefinitely for a response.
• By default, we will share Work-In-Progress (WIP) photos on social media, unless specifically instructed otherwise by the client.
• Kindly refrain from requesting WIPs daily. Rest assured that your project is actively being worked on and will not be forgotten.
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